Privacy policy
Soul Floraison – Amélie Kloevekorn
At Soul Floraison, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit this website, communicate with us, book a session, purchase a product, subscribe to communications, or use any service offered by Soul Floraison.
The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.
By using this website or engaging with our services, you acknowledge that you have had the opportunity to review this Privacy Policy.
The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is Amélie Kloevekorn, operating under the business name Soul Floraison, located at Palmzeile 2, 14129 Berlin, Germany. You may contact the controller at soulfloraison@gmail.com.
1. General information on data processing
We only collect personal data that is necessary for operating our website, providing our services, communicating with you, and fulfilling contractual obligations.
Depending on how you interact with Soul Floraison, we may process information such as your name, email address, contact details, booking information, billing information, payment-related information, communication history, and any information you voluntarily provide when contacting us or participating in a service.
When booking astrology readings, coaching sessions, or related services, we may process information required to prepare and provide the service.
Any information voluntarily shared during sessions remains confidential and is only used for the purpose of providing the requested service.
2. Data collection on this website
This website is hosted and operated using the website builder platform Squarespace, Inc., which provides infrastructure services including hosting, content delivery, security functions, analytics, and technical website operation. When you visit this website, Squarespace may automatically collect and process personal data such as your IP address, information about your browser and device, the operating system used, the date and time of access, pages visited, and referring URLs.
This data processing is necessary to ensure the secure, stable, and efficient operation of the website. The legal basis for this processing is Article 6(1)(f) GDPR, which permits data processing based on legitimate interests in maintaining a functional and secure online presence. Where analytics or non-essential cookies are used, processing is based on Article 6(1)(a) GDPR, provided that you have given your consent via the cookie banner.
Squarespace may also process aggregated usage statistics to analyze website performance and improve user experience. These evaluations do not directly identify individuals.
We have concluded a data processing agreement with Squarespace in accordance with Article 28 GDPR to ensure that personal data is processed only according to our instructions and in compliance with European data protection law. As Squarespace is based in the United States, personal data may be transferred to servers outside the European Union. Such transfers are safeguarded by Standard Contractual Clauses approved by the European Commission to ensure an adequate level of data protection.
3. Collection of general access data
When you access this website, technical data is automatically collected by the hosting provider. This includes information that your browser transmits automatically, such as IP address, request time, browser type and version, operating system, and the pages you visit. This processing is carried out to ensure the technical functionality, security, and optimization of the website and is based on Article 6(1)(f) GDPR.
4. Contact and communication
If you contact us via email or through any contact form, the personal data you provide, such as your name, email address, and message content, will be processed solely for the purpose of responding to your inquiry and communicating with you. The legal basis for this processing is Article 6(1)(b) GDPR where your request relates to the initiation or performance of a contract, and otherwise Article 6(1)(f) GDPR based on legitimate interest in responding to communication requests.
The data you provide will NOT be shared with third parties without your explicit consent and will be deleted once it is no longer required for processing your request, unless statutory retention obligations apply.
5. Booking and service provision
When you book a session or purchase a service, we process personal data necessary for contract performance. This may include your name, email address, booking details, and, where applicable, billing information. This processing is carried out in accordance with Article 6(1)(b) GDPR, as it is required for the fulfilment of a contract.
We retain this data only for as long as necessary to fulfil contractual and legal obligations, including tax and commercial retention requirements under German law.
6. Payment processing
Payments are processed through external payment service providers such as Stripe. When you make a payment, your payment data is transmitted directly to the respective provider. We do not store full payment information such as credit card numbers. The processing of payment data is carried out by the respective provider under their own privacy policies. The legal basis for this processing is Article 6(1)(b) GDPR.
7. Cookies and consent management
This website uses cookies to ensure proper functionality and, where applicable, to analyze website usage and improve user experience. Cookies are small text files stored on your device.
Strictly necessary cookies are used based on Article 6(1)(f) GDPR. All other cookies, including those used for analytics or marketing purposes, are only set with your explicit consent in accordance with Article 6(1)(a) GDPR. You may withdraw your consent at any time through the cookie settings provided on the website or via your browser settings.
8. Analytics and website performance
Where analytics tools are used, they may collect anonymized or pseudonymized data such as page views, time spent on the website, device type, and general usage behaviour. This information is used solely to improve the functionality and performance of the website. Where consent is required, processing is based on Article 6(1)(a) GDPR.
9. Social media links and external content
This website may contain links to external social media platforms such as Instagram, Threads, Facebook or Substack. When you click on these links, you leave this website and are subject to the privacy policies of the respective platform. We do not control the data processing activities of external websites and are not responsible for their content or privacy practices.
10. Embedded content
Embedded content such as videos, images, or posts from third-party platforms may collect data such as IP address and browser information when displayed or interacted with. This data is processed directly by the respective third-party provider in accordance with their privacy policies.
11. Data retention
We store personal data only for as long as it is necessary for the purposes for which it was collected, including the fulfilment of contractual obligations and compliance with legal retention requirements. Once these purposes no longer apply, the data is deleted in accordance with legal requirements.
12. Your rights under GDPR
Under the General Data Protection Regulation, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, request restriction of processing, object to processing, and request data portability. You also have the right to lodge a complaint with a data protection supervisory authority.
13. Withdrawal of consent
Where processing is based on your consent, you have the right to withdraw that consent at any time with effect for the future. The withdrawal does not affect the legality of processing carried out prior to withdrawal.
14. Data security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or destruction. These measures are continuously improved in line with technological developments. However, no internet transmission can be guaranteed to be completely secure.
15. External Links
This website may contain links to external websites. Soul Floraison is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any external website you visit.
16. Changes to this privacy policy
We reserve the right to update this privacy policy in order to reflect changes in legal requirements or technical developments. The updated version will apply from the date of publication on this website.
Contact
If you have any questions regarding this Privacy Policy, please contact:
last updated June 19, 2026